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SpeedNest™ Return & Refund Policy
Last updated: March 28, 2026
Thank you for shopping with SpeedNest™. We want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order — by completing a purchase, you acknowledge and agree to the terms outlined below.
Made-to-Order Products
All SpeedNest™ car beds are made to order. Each unit is produced specifically for your order after payment is confirmed. Because of this, we cannot accept returns or issue refunds for change of mind, buyer's remorse, or similar reasons.
Please review all product details, images, and delivery timelines carefully before purchasing.
Production & Delivery Timeline
As stated in our Shipping Policy:
Production time: 7–14 business days
Shipping time: 6–14 business days after production is complete
Total estimated delivery time: 13–28 business days from the date of purchase
Orders within this delivery window are considered on schedule. A delivery time within this stated range is not grounds for a refund, return, or dispute.
When You ARE Eligible for a Refund or Replacement
We will gladly issue a refund or send a replacement if any of the following apply:
Damaged Product — Your car bed arrived physically damaged or broken during shipping. You must contact us within 7 days of delivery and provide clear photographic evidence of the damage.
Wrong Product — You received a product that is materially different from what you ordered (wrong model, wrong variant). You must contact us within 7 days of delivery and provide photographic evidence.
Confirmed Non-Delivery — Your order has not arrived and the tracking information shows no movement or updates for more than 21 business days after the shipping confirmation email was sent.
When You Are NOT Eligible for a Refund
The following situations are not covered by this policy and do not qualify for a refund, return, or replacement:
Change of mind — You decided you no longer want the product after ordering.
Delivery within the stated timeline — Your order has not yet arrived but is still within the 13–28 business day delivery window.
Minor cosmetic variations — Slight differences in color, texture, fabric finish, or stitching compared to product photos. These are inherent to the production process and do not constitute a defect.
Marked as delivered — The carrier tracking shows the package was delivered to the address you provided. If you did not receive it, we recommend filing a claim directly with the shipping carrier.
Incorrect address — The package was shipped to an incorrect or incomplete address that you provided at checkout.
No contact before dispute — You filed a chargeback or payment dispute with your bank without first contacting SpeedNest™ customer support to resolve the issue.
How to Request a Refund
If you believe you qualify for a refund under this policy, please follow these steps:
Step 1: Email us at carbeds@outlook.com with the subject line "Refund Request — Order #[your order number]."
Step 2: Include the following in your email:
Your full name and order number
A clear description of the issue
Photographic evidence (required for damaged or wrong product claims)
Step 3: Our support team will review your request and respond within 5 business days with a resolution.
Step 4: If your refund is approved, it will be processed to your original payment method within 7–10 business days. Please note that your bank may take additional time to reflect the refund on your statement.
Please Contact Us Before Filing a Dispute
If you are unhappy with your order for any reason, please reach out to us first. We are committed to finding a fair resolution for every customer.
Initiating a chargeback or payment dispute with your bank without first contacting SpeedNest™ may result in:
A delayed resolution of your concern
Loss of eligibility for a refund or replacement under this policy
Restriction from future purchases on our website
We maintain complete records of all orders, customer communications, production logs, shipping confirmations, and tracking data. This documentation is provided in full in response to any payment dispute.
Contact Us
We aim to respond to all inquiries within 1–2 business days.